William Cox

Director of Information Technology

 

Professional Summary

Senior Technical Manager with diverse knowledge and experience engineering, designing and managing the implementation of world-class financial, government, and health care industry infrastructures. Practiced providing mentoring, vision and direction to technical staffs, supporting a wide range of business strategies and industries. With excellent business acumen and a solid management background, able to bring an engineering strength that efficiently bridges the gap between IT and the business. Experienced Engineering fault-tolerant mission-critical on premise and cloud based infrastructures. Accomplished at delivering technical solutions that not only meets but exceeds all functional and performance requirements. Practiced in multi-discipline project management consistently meeting committed dates. Demonstrated ability to identify, implement and drive process improvements, taking an entrepreneurial approach to leveraging technology to solve business requirements with cost effective solutions. Effective at communicating conceptual technical designs across all business disciplines. Adept in motivating and mentoring diverse technical teams, building alliances between managed teams across business units and executives.

 

Key Skills and Competencies

 

·               Experienced with virtual and cloud technologies.	·   Manager of mission critical Data Center operations.
·               Experienced Enterprise Data and Voice Engineer.	·   Practiced in ITIL, SDLC and other Technical Standards.
·               Experienced in strategic planning and leadership.	·   Experienced in corporate and department budgeting.
·               Expert at engineering fault tolerant Infrastructures.	·   Experienced in Data, Voice, UC and CTI implementations.

 

Summary of Qualifications

Ø      20+ years Experienced Managing Systems, Voice and Data Network, Server, Database and Desktop support staffs.

Ø      Experienced managing large multimillion-dollar department budgets and vendor negotiation and management.

Ø      Practiced and experience designing, implementing and administering extensive fault-tolerant virtual infrastructure.

Ø      Experienced designing and implementing Cloud Based Technologies that eliminates the need for on-premise. Expert with all Microsoft Server and Desktop OSs and Applications including Windows 2012 R2 to 8.1.

Ø      Experienced with all Virtualization applications including VMware, Citrix XenServer and Hyper-V.

Ø      Experienced Engineering Highly Available Networks that include Routers, Switches, Load Balancers and Firewalls.

Ø      Strong negotiating skills with a history of hundreds of successful results in high profile projects.

Ø      Practiced at managing personnel conflict, dealing with stressful situations and strong emotions.

Ø      Practiced at group and individual presentation, tailoring each to the audience’s level of understanding.

Ø      Strong analytical, architectural and engineering skills with a continuing goal of improving reliability, scalability and flexibility in support of the business and its clients.

 

Professional Experience

 

 

Director System Architecture and Engineering, Unified Technologies	2013 - Present
Senior Infrastructure and Pega Service Architect, TD Bank	2010 – 2012
Director of Technology, DMM	2009 – 2010
Manager of Technical Operations, Exeter Hospital	2007 – 2008
Senior Project Manager, Unisys - State of Pennsylvania	2005 – 2005
Manager of Technical Operations, Wright Express	1993 – 2004

 

 

 

Director, Systems Architecture and Engineering

Unified Technologies, Maine

Direct company and client systems architecture and engineer. Manage teams of Systems, Virtualization and Network Engineers and Support personnel. Responsible for project management and implementations. Lead technical representative to management and clients. Developed new practices to help drive the company toward best practice successes. Began implementation of ITIL approach to IT service management. Train staff for client improved management and communications.

 

“Developed new implementations standards and practices reducing times by 50%”

 

Ø      Re-Engineered existing implementation standards and practices reducing average times by 50%.

Ø      Supported the implementation of the ITIL directing the company’s standards toward best practices.

Ø      One of the company’s highest producers, consistently completing over 90% of all projects on time and on budget.

Ø      New practices implemented have increased efficiencies, reduced implementation times, increased company profitability and provided a higher quality of service without the need to increase staff.

 

 

Infrastructure & Pega Service Architect

TD Bank, Maine

Lead  Architect/Engineer  on  Bank’s  largest  project  consisting  of  a  complete  re-engineering  document  management processing. Managed and designed new Business Process Management utilizing Pega from PegaSystems.

 

“Engineered New Cloud Infrastructure, Decreased Engineering times from Weeks to Just Days”

 

Ø      Re-Engineered existing infrastructures to support use of Pega’s new Cloud Based implementations.

Ø      Completed all designs within project timelines meeting all business requirements and below budget.

Ø      Re-engineered in-house Pega infrastructures to support implementations times from weeks to days.

Ø      Supported new merger and acquisitions re-engineering existing technologies to support acquired processing.

 

Manager of Technical Operations

Exeter Hospital, NH

Managed Hospital’s technology, supporting staff and multiple Data Centers. Responsible for Systems, Voice, Database, Network Help Desk department staffs, supporting numerous mission-critical Health Care technologies and applications including PACs, McKesson, and a very large Meditech EMR installation connected to over 200 TB of SAN. Also, several PBX and IVR systems, Kronos Enterprise Timekeeping, and Help Desk supporting over 200 remote sites across the state.

“Leadership, Innovation resulting increased Response Time, Greater Reliability while Saving Millions”

Ø      Re-engineered a newly installed multimillion-dollar disaster recovery site. Originally designed as a cold standby, reengineered to a fully load balanced production Data Center. New design increased system response time by 68%, saving over $1,000,000 in planned capital expense, and increased reliability from 87% to 99.99%.

Ø      Engineered and implemented a new “Unified Communications” platform that replaced Physician’s and Clinicians need to carry several Pages and Cell Phones to a single Smart Phone with presence awareness capabilities.

Ø      Developed and Implemented eDiscovery processes and procedures supporting hospitals general counsel.

 

Manager, Technical Operations

Wright Express, Maine

Responsible for Managing and Engineering companies two primary Data Centers located in Maine and Utah. Responsibilities included maintaining the continual processing of all Data Centers with an emphasis on real time credit card authorization. Manage all technical staffs including Systems and Database Administration, Network Administration and Engineering, both internal and client service and support staff, and all Voice and Data Systems including multiple PBX/IVR systems. Participate in all new client onboarding, to obtain requirements, engineer and implement client solutions.

“Client Satisfaction, Costs Savings, and Innovation leading to 99.999% uptime”

 

Ø      Regularly accompanied sales staff to client locations to assist in collecting and analyzing client’s requirements and Engineer technical solutions to meet and/or exceed those requirements.

Ø      Assembled and managed best in class technical support staff, aligning to best support business growth.

Ø      Designed and implemented a state-of-the-art Credit Card Authorization Network design that resulted in not only meeting the gold standard of 99.999% uptime, but maintained a 100% uptime for three (3) years running.

Ø      Re-Engineered Storage Area Network configuration to eliminate a daily process that required major process suspension to begin reporting processes. The resulting savings was a processing timesaving of greater than 12 hours a day, increased daily processing capacity by greater than 35%, all at no added capital costs.

Ø      Winner of President’s Club award, nominated by subordinates for management excellence.

 

 

Senior Project Manager

Unisys - State of Pennsylvania

Assigned to Manage and Engineer the Infrastructure in support of a statewide technology consolidation project. Project was already five years ongoing with virtually no progress. The foremost challenge was opposition from each of the State’s 47 Agency’s CIOs, stating their individual technical requirements had no mutual requirements to other agencies. Provided with a staff of 14 highly skilled technologists and a nine-month timeline to complete the designs and begin implementations. Engineered new consolidated design and obtained acceptance from all Agencies in first month.

 

    “Leadership, Influence, Innovation, Overcome Huge Opposition, Implemented World’s Largest Email”

 

Ø      Engineered a new infrastructure that supported the requirements, gaining the acceptance from all of the State’s 47 Agencies and perspective CIOs and technical staff members.

Ø      Initiated the project by consolidating the 47 different email systems into a single Microsoft Exchange installation. Installation supported 84,000+ State Users, filtering over 800,000 unsolicited messages daily and successfully managing over 5,000,000 messages daily. Deemed by Microsoft Corporation as the World’s largest single instance of Microsoft Exchange in government space.

Ø      Completed project’s planning, design, and implementation, including establishing a Statewide Help Desk and supporting staff, all in less than the nine months provided and financially more than $240 k under budget.

Ø      Resulting infrastructure was estimated to save the State $500,000,000 in capital and annual operational costs.

 

 

Hardware and Software Experience

 

Software:	Microsoft Office Professional 2013, Office 365, Microsoft Project, SharePoint, Exchange 2000-2013, Office 365, Systems Center Suites, Microsoft Great Plains ERP, CRM, GP, NAV, SAP, Rational System Architect, Enterprise Architect, Pega (BPM), Lawson, PeopleSoft, Clarion, Hyperion, Kronos, PACs, McKesson, Meditech, JAMS & Control^M, Control^R, Solimar, Prisma, VMware, Citrix, Hyper-V, Tivoli, EMC Smarts, AutoCAD and numerous Telco PBX, IVR and VOIP systems including Nortel, Avaya and Asterisk.
Protocols:	Active Directory, LDAP, DHCP, DNS, TCP/IP, ADFS, FTP, VOIP, SIP, EDI, SSL, SMTP and more.
Programming Languages:	SQL, PLSQL, C/C++, Java, Delphi, Visual Studio 2012, Visual Basic and PowerShell.
Databases (DBMS):	Microsoft SQL Server, Oracle (RAC/GRID) Control, Essbase, MySQL, Access and Sybase.
Operating Systems:	Windows Server 2000 to 2012 R2, XP, Windows 7, 8, 8.1, HP-Nonstop (Tandem Guardian), Sun Solaris, HP-UX, MVS, SCO, Linux (All versions), MVS, z/OS, zLinux (Linux on Mainframe).
Hypervisors	Microsoft Hyper-V, VMware, Citrix XenServer, XenApp, XenDesktop, App-V, UE-V, MED-V.
Hardware:	HP, IBM, Dell, Cisco, Tandem, EMC, Hitachi, Océ, Xerox, Nortel, Avaya, Liebert, APC, Axcient.
Network Services:	Cisco, F5 Networks, FortiGate, Juniper, Polycom, Aruba Networks, Brocade, HP, Microsoft Lync, Avaya, Broadsoft, Microsoft Azure, Amazon Web Services and recent studies in SDN.

 

 

 

 

 

 

 

  Education

ü      U.S. Army – Advanced Leadership Training, Satellite Communications Technologies, Advanced Electronic Engineering, Electronic Counter Measures and Advanced Security and Cryptology Technologies and Methodologies. Advanced multicultural and diversity relations.

ü      Cleveland Institute of Technology – Advanced Electronics and Microprocessors, Systems engineering.

ü      Southern Maine Technical College – Microprocessor Engineering, Information Systems Engineering.

ü      University of Maine – Computer Sciences, Managing Managers and Technical Teams, ITIL, Six Sigma, SDLC, Financial Management, Business Accounting and Time Management, Conflict Resolution.

ü      Microsoft – Certified Business Solutions Partner, Windows Server & Desktop, MOF and ITIL Frameworks.

ü      Dale Carnegie – Leadership, Employee Engagement, Organizational Management, Executive Training.

 

 

   Notable Publications

 

Contributing Editor – “Microsoft Windows NT, installation best practices” - (McGraw Publishing), 2001

Published Author – “Throwing the Baby out with the Bathwater, Risks in Outsourcing” - (CIO Magazine), 2004

Webcast Lead Presenter – “State Government and Technology Consolidation” - (Microsoft Corporation), 2005

Contributing Editor – “DSCI” - (Windows IT Pro Magazine), 2008

 

 

  References upon request